Return & Refund Policy

Return and Cancellation Policy

Effective Date: May 28, 2026 Store Name: Clara California Website: https://claracalifornia.com Contact Email: info@claracalifornia.com

1. RETURN ELIGIBILITY

Customers may request a return within thirty (30) calendar days from the confirmed delivery date, subject to the following conditions.

To qualify for a return:

  • The item must be unused, unworn, unwashed, and undamaged
  • All original packaging, tags, labels, dust bags, inserts, and accessories must be included
  • Hygiene sensitive items must remain sealed and unopened
  • The product must be in resalable condition

Defective or damaged items must be reported within seven (7) days of delivery, supported by clear photographic evidence.

Clara California reserves the right to refuse any return that:

  • Shows signs of wear, washing, stains, or alteration
  • Is returned incomplete
  • Is returned without prior authorization
  • Falls outside the 30 day window

If a return is refused, the item may be shipped back to the customer at their expense.

2. RETURN PROCEDURE

To request a return, customers must email: info@claracalifornia.com

Include:

  • Order number
  • Full name
  • Shipping address
  • Reason for return
  • Photographs (if item is defective or damaged)

Returns must be approved before shipment. Unauthorized returns may not be processed or refunded.

Once approved, return instructions and the correct return address will be provided.

Return Shipping Responsibility

If returning due to change of mind, incorrect size selection, or no longer needed: the customer is responsible for return shipping costs.

If returning due to our error (incorrect, defective, or damaged item): Clara California will cover the return shipping cost.

Customers may choose their own courier. We strongly recommend a trackable shipping method. Lost or untraceable return shipments are the responsibility of the sender.

3. REFUNDS

Once a returned item is received and inspected, refunds will be issued to the original payment method. Please allow reasonable processing time for inspection and refund completion.

Refunds exclude:

  • Original shipping charges
  • Express or upgraded shipping fees
  • Customs duties or import taxes
  • Return shipping fees (unless due to our error)

If an item does not meet eligibility requirements, no refund will be issued.

4. ORDER CANCELLATION POLICY

We understand that circumstances may change after placing an order.

Cancellation Timeframe

Orders may be cancelled within twelve (12) hours of purchase, provided they have not entered the processing stage.

Cancellation requests must be submitted by email to: info@claracalifornia.com. Include your order number.

Orders in Processing

After the 12 hour window, orders may have already:

  • Entered processing
  • Been packed
  • Been prepared for shipment
  • Been dispatched or transferred to a courier

Once an order reaches any of these stages, cancellation is not guaranteed and may no longer be possible.

Orders Already Shipped

Orders that have been shipped or transferred to the carrier cannot be cancelled. In such cases, customers must wait for delivery and submit a return request in accordance with Section 1.

Clara California is not responsible for cancellation delays caused by incomplete or late communication from the customer.

5. INTERNATIONAL FULFILLMENT AND CUSTOMS

Some orders may be fulfilled by international fulfillment partners.

Customers are responsible for:

  • Import duties
  • Customs fees
  • Applicable taxes
  • Clearance fees
  • Return shipping costs (unless due to our error)

Refused shipments due to unpaid customs charges may result in deductions from any applicable refund.

6. ITEMS NOT ELIGIBLE FOR RETURN

The following items are not eligible for return or refund:

  • Gift cards
  • Final Sale items
  • Items marked as not eligible for return
  • Products returned outside the 30 day period
  • Items not in original condition
  • Items damaged due to customer misuse

7. CONTACT INFORMATION

For all return or cancellation inquiries:

Clara California Customer Support Email: info@claracalifornia.com
Website: https://claracalifornia.com